At Wearzenith.store, we want you to be completely satisfied with your purchase. If the fit isn’t right or if there is an issue with your order, we are here to help. Our policy is designed to be fair and transparent for all our customers across Pakistan.
1. Eligibility for Returns & Exchanges
You may request a return or exchange within 7 days of receiving your parcel. To be eligible, the following conditions must be met:
- The item must be unworn, unwashed, and in its original condition.
- All Wearzenith tags and original packaging must be intact.
- You must provide the original invoice or proof of purchase (digital or physical).
- Items purchased on Sale or Clearance are not eligible for return or exchange unless they are found to be defective or the wrong size was sent.
2. Reasons for Return/Exchange
We accept returns and exchanges for the following reasons:
- Size Issue: The clothing doesn’t fit (provided it meets the conditions in Section 1).
- Defective Product: The item has a manufacturing defect (e.g., stitching issues, fabric holes, or stains).
- Wrong Item Sent: You received a different product, color, or size than what you ordered.
3. Refund Process
Please note that Wearzenith.store does not offer cash refunds for “Change of Mind” or “Size Issues.” Our refund policy is as follows:
- Store Credit: For most returns, we issue a Store Voucher (coupon code) equivalent to the item’s value. You can use this code for your next purchase, and it never expires.
- Bank Refund: A bank refund is only applicable if the product delivered was damaged or the wrong item was sent, and a replacement is not available.
- Bank refunds take 7–10 working days to process via Bank Transfer, JazzCash, or EasyPaisa.
4. How to Initiate a Return
Follow these simple steps to return your product:
- Contact Us: Message us on WhatsApp at +92 [Your Number] or email support@wearzenith.store with your Order ID and photos of the item.
- Approval: Our team will review your request within 24–48 hours.
- Dispatch: Once approved, you will need to send the item back to our warehouse via any traceable courier service (e.g., TCS, Leopards, or M&P).
5. Shipping Costs
- Customer Responsibility: If you are returning an item due to a change of mind or size preference, the return shipping cost will be borne by the customer.
- Our Responsibility: If the return is due to a mistake on our part (damaged item or wrong product), Wearzenith.store will cover all shipping costs. We will either reimburse your shipping fee or arrange a reverse pickup (available in select cities).
6. Non-Returnable Items
For hygiene and business reasons, the following cannot be returned or exchanged:
- Innerwear, socks, or bodysuits.
- Items with perfume scents, makeup stains, or any signs of being worn.
- Items damaged after being washed.
7. Order Cancellations
You may cancel your order at any time before it is dispatched. Once the order is handed over to the courier, it cannot be cancelled. For COD orders, please ensure you are available to receive the parcel to avoid being blacklisted for future purchases.